HE SAID SHE SAID
We love reviews! They are honest stories from those who know us the best…..our patients are our extended family
The staff is super friendly and the environment is very welcoming. My treatment was a bit over 2 years long. It would've been shorter if the assistant actually followed and documented what the doc instructed her to do. I didn't realize this until I was almost done with treatment. At one of my appointments, the doc told the assistant to get me into the strongest bands (impalas). She talked back to him and told him those were the strongest and that I hadn't been in bands before. He was obviously annoyed and told her he knew and reiterated he wanted her to get me impalas. I ended up with the second strongest with we're rabbits. The assistant's name is Paige. She rolled her eyes and did what she wanted. I called the offices after my appt and told them they had made a mistake since I realized I had not gotten the "impalas." Anyways, as I became familiar with the rubber band stuff, I realized my treatment could've been shorter (as initially estimated) had it not been for that assistant. She needs to be fired.
I never felt acknowledged by the doc or like my treatment was personalized. I just felt like another body in the place every time I was there. This was completely different from my initial impression which was the reason why I decided to proceed with treatment here.
My braces were taken off and I agreed to have my teeth shaped which was the biggest mistake I made. My teeth are uneven and my bite is still off. A week prior to taking my braces off, I told the doc that I felt like my my bite was off and that one side was higher than the other. He gave me an additional week of treatment. I trusted him. I wish I would've advocated more for myself since the problem wasn't fixed and I was happier with my smile prior to braces and prior to wasting thousands of dollars on treatment hoping to fix some minor imperfections only to feel embarrassed about the current alignment and shape of my teeth. I highly suggest you try a different place unless you're not looking for someone who listens to you, cares about what you have to say, and cares about finding a solution to what you're asking for. He minimized my request to have my teeth aligned better and to have my front teeth be the same length. My smile is crooked and was much better before treatment.
Of note, I happened to coincide with someone who had her braces here too--and so did her children--she also regretted having him shape her teeth and had the same issues I did with the shape. She felt like her smile was crooked too. She then stated she just had her kids not get their teeth reshapes which she thinks looks much, much better.
We needed an orthodontist in an emergency when a wire broke in my son's mouth while we were on vacation. Dr Andrew's got him in quickly that same day, communicated with our home office about his needs, and could not have been nicer to work with. Everyone in the office was wonderful and I could not recommend them enough. If we lived in Reno Dr. Andrews would be our first choice for orthodontic care.Brian C. 7/15/2021
Everyone was amazing with my granddaughter❤️ Dr Andrews and his team explained everything in detail in terms that she could understand, treated her with respect and kindness- most of all they made her feel important and confident about being able to achieve her new smile. On the way home she wisely told me that it was going to be hard to give up the foods she will be avoiding while in braces but it’ll be worth it to have her new smile!! Priceless!!!Jeanne L. 5/26/2021
I absolutely love this office! They have the friendliest staff and doctor. Anyone and everyone who asks for recommendations on an orthodontist I always recommend them here. They definitely gave me the most beautiful smile I'm always going to be grateful for. I almost wish I needed to get braces again only to visit lol !Isis G. 4/15/2021
We’ve been so pleased with our orthodontic experience with Dr. Andrews. The staff is courteous and helpful. Everyone is very kid-friendly, and they make the experience pleasant for little ones. Dr. Andrews is wonderful, professional, and very skilled. I recommend his well-run, punctual, clean establishment for families and individuals alike.L0 5. 3/24/2021
I had clear correct done and it was surprisingly a very pleasant experience, thanks to Dr. Andrews and his wonderful staff!! Everyone there is super nice and welcoming. It feels like a big family. Dr. Andrews takes his time with you, makes sure your needs are met and that you're happy with the results. One staff member, Feather, helped a lot with the process and did a great job. I highly recommend them for any ortho needs!!Laura P. 2/23/2021
I just had my braces put on October 14 and so far so good. The staff is phenomenal and everyone is very nice. The environment is calming and the music is just right for the office.
I just had an office visit to cut some of my wires and ask some questions about my progress with my braces. The staff here is so awesome and everyone is so kind. I am glad I chose Dr. Andrews to get my braces put on!
Had tads placed in my lower jaw that ended up leading to tmj. Be very careful with what treatment they submit you thru. I also recently had fixed retainer placed( payed extra) and it quickly came unglued. I called in early December with pain and they didn’t give me an appointment until this week and wanted to change me additionally. 110% regret my treatmentValerie L. 1/20/2021
The best orthodontic place in town! Everyone was super friendly and made the experience super personal which was nice with being in a new environment and getting braces at 18. They made me feel confident with them on and ready for the challenge. They went through every step with me, let me ask as many questions as I needed, and were very patient when I kept talking through the process haha, they were making me laugh a lot too but that comes with a great team!
Would highly recommend visiting their office if you're considering braces.
Dr. Andrews and his staff are the best! Everyone is so welcoming every visit and they go the extra mile to ensure that I am comfortable and have any and all questions answered. The office is clean and I appreciate the changes made to ensure social distancing. I highly recommend Dr. Andrews and his amazing team/staff.Dominique R. 9/16/2020
Dr. Andrews and his staff are professional, accommodating, and overall so friendly and caring! I’ve had braces for about a year and a half and every time I go in, they walk me through my appointment step by step so I am always aware of what is going on with my treatment plan. When I have emergencies with poking wires or brackets, they get me in right away so that I’m not uncomfortable for long periods of time. Today I needed a wire clipped and they went above and beyond during my appointment and took many precautions because of covid. They care about their patients and Dr. Andrews cares for his staff just as much. Beyond how amazing they all are, my whole smile is being transformed! So much more than just straight teeth, their changing so much about my smile and really listened to me during the consultation when I was explaining all of the things I don’t like about my smile. I am so close to the finish line and am already so in love with my smile, I can’t wait to complete my treatment! I am so happy I choose Dr Andrews and there’s a reason he’s been on top for so many years! He and his staff are so knowledgeable and amazing!J W. 5/06/2020
I truly like Dr. Andrews and his staff. I have been a patient for two years. Everyone is friendly and efficient in there job. Even during this time with the shutdown of many businesses the staff in in hand to deal with emergencies. They are scheduling people hourly to avoid contact with other patients. I am grateful to Dr. Andrews and his entire staff. Keep up the great work and God Bless all you!!John 4/07/2020
I highly recommend Dr.Kevin Andrews. He’s very professional, welcoming, gentle and his staff is just wonderful, each and every one of them! He takes the time to explain things and treats his patients as if they were one of his own! The moment you walk in the door, you’ll know that you’ve made the right choice!Corey C. 2/04/2020
Amazing office with amazing staff, I just got my braces off and I had them on for 3 years. Each time I went in for my appointments I never had a bad experience, everyone here is so professional and energetic. Such a positive energy entering and leaving the office each and every time.Lily P. 1/21/2020
Dr. Andrews is amazing! His staff is always so attentive! It's as important to them as it is to me to be organized! It's a very relaxing environment for my son and my husband, and they enjoy the rewards they are given for good care of their appliances! Regardless of which day or time we have our appointment, the staff makes sure we are informed of what's going on and what steps to expect next. Best decision we ever made!Jana J. 1/16/2020
They are hands down the best ortho in town. I had braces before from absolute dental and had a terrible experience. I ended up getting a consult else where before coming to Dr.Andrews, and I was not satisfied. I made an appointment w Dr.Andrews’ office and they got me in quickly. Plus the staff is super nice and knowledgeable. I ended up getting my sister braces here too. We all love it.Dennyse M. 12/27/2019
The whole staff is very welcoming! I was greeted as soon as I entered the office. Since I rushed from lunch I asked if I could brush before my visit and was given a toothbrush to use. I was brought back shortly after arriving and treated in no time. Dr. Andrews is always very pleasant and likes to catch up and know how life is going. I have been a patient of Dr. Andrews for several years now and have enjoyed every single visit. I left today feeling like I have a brand new smile and with retainers that feel even better than they did and I’m confident they will keep my smile as perfect as the day I got my braces taken off about 13 yrs ago.Clarissa V. 9/05/2019
Dr. Andrews is amazing! His staff is always so attentive! It's as important to them as it is to me to be organized! It's a very relaxing environment for my son, and he enjoys the rewards he is given for good care of his appliances! Regardless of which day or time we have our apoappointm, the staff makes sure we are informed of what's going on and what steps to expect next. Best decision I ever made!Jana W. 8/07/2019
Took my daughter (11 yrs old) in for her consultation today. My first impression of The staff and Dr. Andrews was wonderful. They explained everything so thorough, my daughter felt very comfortable with them. I'm truly happy that they explained the whole process to her not just speaking to me. We are excited to start the process.leticia G. 7/26/2019
My son had an accident this past spring at science camp and we needed to get braces on him right away to get the tooth he knocked mostly out, back in place, and to start his braces plan altogether. The staff there are absolutely fantastic. They listen when we ask questions. Dr. Andrews is very sincere when he approaches us and asks us how we are doing. It’s a warming and very clean environment. I’ve had to bring my son in every 2-3 weeks and each time they have accommodated my schedule. Plus, I love how good they are with keeping on schedule. We never wait more than about 2 mins from the time we check in to the time they call us back to get started. I’m excited to see the end result when it’s all done. My son is extremely excited about the rewards program they offer. We feel that it’s money well spent and recommend Dr. Andrews and his team to anyone.Jill I. 7/25/2019
OMGGG!!!! I had the BEST experience ever. From the very beginning , getting a free consolation to actually getting my braces. Everyone in the office is so nice and very professional. Dr Andrews is the BEST! I've had my braces on for almost 2 weeks now and it's not bad as I thought it was going to be. Will definitely be recommending everyone I know here. Thank you to all the staff and especially Dr. Andrews.Grace F. 7/18/2019
Hands down the best Orthodontist in the Reno/Sparks ! Dr. Andrews and all his wonderful staff combine to provide an experience that just makes you smile... and in their hands your smile will be the main attraction in any room! Everyone greets you by name from start to finish. Treat your self to a smile of a lifetime at Dr. Andrews! I get compliments on an everyday basis about my smile! THANK YOU DR. Andrews! I LOVE MY SMILE!Kelly S. 7/14/2019
I had braces before at a different ortho place and it was honestly a horrible experience. I’m glad I came here though for my second round of braces. Dr.Andrews and his team are hands down the best!! They are so friendly and welcoming. All the staff is very knowledgeable, and just all around great. When I broke my brackets (2) they got me in quickly, and were so understanding. I have recommended a lot of my friends and family here! If you think about coming here for braces, stop thinking about it and do it! They’re awesome! You won’t regret it. If you say I referred you, they’ll give us 150$ off your final price. ?Dennyse M. 4/17/2019
From the get go the team here has been amazing. I was welcomed by the most friendly staff and everyone is genuinely happy to be there and excited to help you get a beautiful smile. I am so glad that Dr. Andrews is my orthodontist. Thank you for all the you do!!
Sixteen months into my treatment and I still feel the same. The girls and Dr. Andrews are so wonderful. I always look forward to my appointments and have nothing but appreciation that these great people are helping me achieve my dream smile.
Greatest Orthodontist! Cares about the health of your teeth & gums. Best staff ever. From the moment you walk in. until you are out the door, they make you #1. Excellent at getting all three kids in at the same time. Can not say enough great things about Dr. Andrews and The A team!Dannett T. 3/07/2019
Dr. Andrew is hands down the best !!!! Every single person there is so loving! They all are amazingly friendly and truely care about you. I have anxiety about dentists but they always make me feel so comfortable. Any stress I have , they work with you!!! And it's fun!!! Tey do all sorts if cool contests! They are like family. I am so happy to be with them. Super awesome team!!!!Tasha B. 1/09/2019
Two and half years ago I decided I wanted to fix my smile. I knew it was going to be a long and expensive road, but I was determined to do it.
I did my research about different orthodontics in Reno and the one that always came up was Dr. Andrews. Finally one day I was at the Galaxy Imax and I saw they were in a commercial there too! I called the next day and scheduled a consultation.
I had my appointment a couple of days after and since the moment they told me what I needed and how we were going to get there, I knew this was the right place for me.
I was a little concern about the finances because orthodontic treatments are not cheap. However, Dr. Andrews offers different payment plans with no down payment. The financial plan worked out perfect for me! The orthodontics treatments are different for everybody. The braces are made with your teeth impressions. This is all new technology and cool stuff.
For two and a half years I visited the office for my appointments. The staff was always really nice to me and helped me a lot during my treatment. Special thank you to Dr. Kevin Andrews for fixing my teeth. I know I was a hard case!
To Feather! She is so knowledgeable and friendly. She always explained to me what was going on with my teeth and motivate me to wear the bands.
The other girls: Michelle, Sarah, and Rachelle, checked on me too. They were all very professional and helpful. Thank you so much, girls! Without you, my treatment would not have been the same.
The office is nice. There is coffee, tea, hot cocoa, water, and free wi-fi in the waiting area. This is an active practice. They are always doing a raffle, a contest, or an event for patients. They send you Post-cards and newsletters on the mail. I love that! You feel part of the family. The girls on the front desk are super friendly. Jamie helped me to reschedule appointments many times, and she was always willing to help with a beautiful smile.
What I liked the most of my experience at Dr. Andrews was the camaraderie among the staff. They are a real team!
My treatment is almost complete. I will show you guys some photos soon! If you need orthodontic treatment, I highly recommend Dr. Andrews office.
Dr. Andrews is amazing! His staff is always so attentive! It's as important to them as it is to me to be organized! It's a very relaxing environment for my son, and he enjoys the rewards he is given for good care of his appliances! Regardless of which day or time we have our apoappointm, the staff makes sure we are informed of what's going on and what steps to expect next. Best decision I ever made!Jana W. 12/13/2018
I love this place they are always friendly and very attentive to your overall experience. By far the best office environment I have been in.
I have gotten 3 sets of braces for my family from Dr. Andrews and his staff and have never had one issue. I know I will be back for at least 2 more sets to complete my family’s smile!
Everytime I walk into this office, I’m cheerfully greeted by name. I rarely need to wait (just enough time to brush before being seated/taken back). Every tech I’ve seen over the past year has been gentle and caring. Dr Andrews is the best. He has a great energy and an infectious smile. He even remembered my birthday! Best part, he really knows what he’s doing! All positive and I’d highly recommend. My teeth are looking so much better and my bite is much improved too! Best thing I ever did for myself! Did I mention that everyone in that official has the best smile ever?!Ray 12/06/2018
I've been one of Dr.Andrews Patients for about 2 Years now. Everyone in the office is so sweet and helpful. Any questions or concerns you may have you never feel uncomfortable to ask. Dr.andrews is so profesional I seriously chose the best orthodontist. Can't wait to see my results!!
Thanks Dr. Andrews & Staff!!!
Dr. Andrews and his staff consistently go above and beyond the call of duty at every turn. Dr. Andrews is a WONDERFUL person and it shines brilliantly throughout his office environment. His staff are always happy and pleasant. Can’t say enough about this wonderful man and his staff and the incredible job they’ve done for all three of my kids!Reno M. 10/18/2018
Extremely nice and helpful ladies work in this office. Never had a bad experience yet. Very affordable too. Dr Andrew's is one if the nicest dentist I've had and very honest on his advice on treatment for you. I recommend his office to anyone who is an adult trying to get a beautiful smile.Laura G. 10/09/2018
My braces experience has been excellent with these guys! I had pretty crooked and messed up teeth when I started the braces process; now I'm half way done and my teeth are almost completely straight ! It's been amazing to watch how fast they've changed! Dr. Andrews and all the staff are not only very skilled and professional, but are also very friendly and helpful.Lydia D. 9/25/2018
Everytime I walk into this office, I’m cheerfully greeted by name. I rarely need to wait (just enough time to brush before being seated/taken back). Every tech I’ve seen over the past year has been gentle and caring. Dr Andrews is the best. He has a great energy and an infectious smile. He even remembered my birthday! Best part, he really knows what he’s doing! All positive and I’d highly recommend. My teeth are looking so much better and my bite is much improved too! Best thing I ever did for myself! Did I mention that everyone in that official has the best smile ever?!Ray 9/06/2018
Dr. Andrews is amazing! His staff is always so attentive! It's as important to them as it is to me to be organized! It's a very relaxing environment for my son, and he enjoys the rewards he is given for good care of his appliances! Regardless of which day or time we have our apoappointm, the staff makes sure we are informed of what's going on and what steps to expect next. Best decision I ever made!Jana W. 8/29/2018
I absolutely love Dr. Andrew's and all his staff! Yesterday I had an emergency and they fit me right in! I have only had my braces on since April and they have done everything to make it a pleasant experience � anytime anyone says where did you get your braces I talk highly about Dr. Andrew's and can't wait to keep going back ... odd to say that about braces ha ha ha! Thank you guys for Everything!Jenny C. 7/25/2018
I went threw my orthodontic treatment with dr Andrews and it was the most wonder experience ever!! My whole family has gone here in the past and no one has ever had any complaints. I love his staff everyone is so welcoming and nice. It really feels like home and like I'm a part of a family there. I recommend anyone and everyone to his office!!! I love them so much!!Julia H. 5/11/2018
I hate the dentist and everything that has to do with it so I put off getting braces for a really long time. I’m glad I found Dr. Andrews and his amazing team because they are the best. They explain everything that is going to happen and it makes you feel more prepared and relaxed. My teeth are getting straighter everyday and I can’t thank them enough for all their hard work. Highly recommend them to everyone who needs orthodontist work because they are very experienced friendly and hygienic.Monce P. 4/26/2018
I always enjoy taking Connor to his appointments. The staff is very friendly and easy to converse with. My youngest son even likes to go with us. The waiting room pampers its guests with complimentary Keurig drinks and plenty of toys and games for the kids. My youngest will be in braces next because the pricing is unbeatable!Marcia C. 4/26/2018
This is my daughter’s orthodontist. The staff are amazing, the price and financing are perfect fit and they worked with a single mom budget. They make her feel so comfortable and they are so good about accommodating appointments, even those popped bracket surprises. I am so grateful for all the time and effort they spend with her to make sure she understands her care, not just me. Additionally, Dr. Andrews has always been very up front and transparent about her progress. I value that!Amanda F. 4/25/2018
Dr Andrews and his staff are the best! We've had 2 daughters go through their office and will have another start this summer. From Dr Andrews to all assistants to the office personnel- they are the best! Super friendly and always smiling! I recommend them whenever people ask about braces!Kathy L. 4/25/2018
Seriously the greatest office around. Dr. Andrews and his wonderful staff are unlike anything I have seen! From day one they are so welcoming and genuinely care about your individual well being and comfort. Their hospitality goes above and beyond. Just one examply; I went in to get my wires off so I could get my cleaning done at my dentist's office. My appointment was at 10:30 (cleaning appt at 11:00) and I checked in around 10:25. At around 10:50 I asked Jamie about how much longer it would be and she was shocked and thought I had been taken back already (honest mistake). I wasn't upset at all that they were a little behind, just curious so I could call the dentist and pet them know I might be a little late. They quickly got me in and on my way. When I returned to the office later that day to get the wire back on, Jamie had given me a Starbucks gift card and apologized for the wait! I just thought how sweet and thoughtful. I am truly amazed at this group of people. Would recommend this office 100% to anyone interested in braces.Courtney M. 3/08/2018
I got braces here about 15 years ago, and this office was really great then. I haven't had any issues with my teeth since, until my retainer finally broke this year, and my teeth started shifting a bit. So, I returned to get a new retainer made, but they have also been working on getting my teeth back into place from when they shifted while the retainer was broken. They have been awesome about fitting in appointments with my work schedule, and the cost has been very minimal considering how many times I've gone in to have the retainer tightened/adjusted until my teeth move back to where they were. I would definitely recommend this place--they've been doing good things for almost 2 decades now.N M. 11/06/2017
Love love LOVE these people. Dr. Andrews is AMAZING and ALL of the ladies are PHENOMENAL!!!! Ty absolutely adores everyone and Jon raves on and on about how wonderful you all are. Thank you thank you THANK YOU for everything .....
No one else in town beats this fabulous crew... Dr Andrews and the ladies are always so patient and kind to my family... TOP NOTCH GROUP
I don't know why I didn't write this sooner but I love dr Andrews! I got braces from him years ago but my smile is still amazing! I used to have so many gaps and problems but to this day I get told I have a beautiful smile at least once a week! So happy to have gotten my braces here 🙂Sierra M. 8/02/2017
Having been a patient of Dr. Andrews since February 26th, 2016, I can honestly tell you that I have never EVER had a better feeling walking into a doctor's office than when I walk thru the doors of Dr. Kevin Andrews office. Staff is amazing, friendly and always happy.
Dr. Andrews treats you like you are a part of his HUGE family. The appreciation days that Dr. Andrews does for all of his patients including their entire families is truly the nicest and most amazing things I have ever experienced.
If you are looking for the BEST - look no further - YOU FOUND HIM!
Dr. Kevin Andrews is a true gentleman and awesome orthodontist.
I took my daughter to Dr.Andrews because I had a few friends that have been there and said they loved him and the experience. I have to say I'm so glad I listened to them because now I'm the friend telling people the same thing. Best orthodontist in Reno!!! Oh and let's not forget about his amazing stuff �Michelle N. 7/05/2017
I just got my braces put on and my mouth doesn't hurt at all, just some pressure and trying to get used to the feeling. Dr Andrews and his team have been great, professional and the customer service is second to none. They genuinely want their patients to have a great experience and offer plenty of advice to ensure that you will get a perfect smile.Aaron E. 6/10/2017
I really wish I had discovered Dr. Andrews when my daughter got her braces. They are AMAZING! Really pleasant staff. I have been so pleased with everything. When I had my braces put on, it was a nice experience. I haven't had any issues with discomfort 🙂 I don't think you will be disappointed with getting your braces done by Dr. Andrews!Sherry K. 5/22/2017
Best place I have ever been to hands down the staff was so sweet it was my first time being there and at the end I didn't have any questions because everything was very well explained I'm so excited to start my braces journey with dr.Andrews and his amazing team this establishment is the true meaning of customer service �Angel P. 5/17/2017
Before my daughter got her braces I did a thorough search in Reno/Sparks for the best orthodontist in town. After much research and visiting Dr. Andrews office I knew that he was the one! Not only is the office staff top notch, but everyone we came in contact with made us feel at home. A few months later we found out our 8 year old needed braces also. I was a bit nervous because my son has always been leery when going to the dentist. Not this time! They made him so comfortable he was actually excited to get his braces! Dr. Andrews and his staff are all very professional and approachable, so important when working with kids and teens! Not only does he have a great incentive program for his patients but he also has an annual patient appreciation party (this summer at Wild Island Water Park!). He cares about his staff as well which is equally as important! I would highly recommend Dr. Andrews and his team!!Tara P. 4/06/2017
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